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Privacy Policy

Privacy Policy for Snapcash

Last Updated: August 4, 2025

Welcome to Snapcash! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”) and our website (the “Site”) located at snapcash.com.au. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application or the website.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.

Website Privacy Policy

Who We Are

Our website address is snapcash.com.au. Snapcash is operated by Snap Cash PTY LTD, a company based in Melbourne, Australia. For any privacy-related concerns, you can contact us at:

Snap Cash PTY LTD
Melbourne, Australia
Email: team@snapcash.com.au

What Personal Data We Collect and Why We Collect It

We collect personal data from users and visitors to our website to provide a seamless and personalized experience. The data we collect includes:

  • Personal Data: Information such as your name, email address, and phone number, which you voluntarily provide when you interact with our Site, such as through contact forms or account registration.
  • Transactional Data: Information related to purchases, orders, or payments made through the Site.
  • Technical Data: Information such as your IP address, browser type, and cookies to enhance Site functionality and user experience.

We collect this data to:

  • Facilitate account creation and management.
  • Process transactions and provide customer support.
  • Improve our Site through analytics and user feedback.
  • Send you updates, newsletters, or promotional materials (with your consent).

Sensitive personal data, such as health information, is not collected unless explicitly required and consented to by the user. Our legal basis for collecting and processing this data is either your active consent or our legitimate interest in providing and improving our services.

Comments

When visitors leave comments on the Site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam. This data is retained to facilitate communication and ensure the integrity of our comment section.

Media

If you upload images or other media files to the Site, you should avoid including embedded location data (EXIF GPS). All uploaded files are publicly accessible, and we collect metadata to manage and display these files appropriately.

Contact Forms

Our Site uses contact forms to allow you to reach out to us. When you submit a contact form, we collect your name, email address, and any additional information you provide in the message. We retain this information for six months for customer service purposes but do not use it for marketing unless you explicitly consent.

Cookies

Our Site uses cookies to enhance your browsing experience. These include:

  • Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your session.
  • Analytics Cookies: Set by our analytics provider to track Site usage and improve functionality.
  • Third-Party Cookies: Set by plugins or social media embeds, such as sharing buttons.

You can manage cookie preferences through your browser settings.

Analytics

We use Google Analytics to understand how visitors interact with our Site. This service collects anonymized data, such as page views and user behavior. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. For more information, review Google’s Privacy Policy.

Who We Share Your Data With

We may share your data with third-party providers to support our Site’s functionality, including:

  • Supabase: For backend services like database management, authentication, and storage. See their Privacy Policy.
  • Google Analytics: For website analytics, as noted above.
  • Payment Processors: To process transactions securely (e.g., Stripe). See Stripe’s Privacy Policy.

We ensure that all third-party providers comply with applicable data protection standards.

How Long We Retain Your Data

We retain personal data as follows:

  • Contact form submissions: 6 months for customer service purposes.
  • Analytics data: 1 year for performance analysis.
  • Transactional data: 10 years to comply with financial regulations.
  • Account data: As long as your account remains active or as needed to provide services.

What Rights You Have Over Your Data

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Object to or restrict the processing of your data.
  • Request data portability.

To exercise these rights, contact us at team@snapcash.com.au. If you have an account or have left comments, you can request an exported file of your personal data or ask for its deletion.

Where Your Data Is Sent

Data collected through our Site may be transferred to third-party providers outside the European Union, such as Supabase and Google Analytics, which are based in the United States. We ensure that these providers adhere to data protection standards equivalent to those in the EU through agreements like Privacy Shield or standard contractual clauses.

How We Protect Your Data

We implement technical measures (e.g., encryption, secure sockets layer (SSL)), administrative measures (e.g., staff training), and physical security measures to protect your data. We have conducted a Privacy Impact Assessment to ensure robust safeguards are in place.

What Data Breach Procedures We Have in Place

In the event of a data breach, we have internal reporting systems to identify and address the issue promptly. We will notify affected users and relevant authorities within 72 hours, as required by applicable regulations, and take steps to mitigate any harm.

What Third Parties We Receive Data From

We do not receive personal data from third parties, such as advertisers, unless explicitly disclosed and consented to by the user.

What Automated Decision Making and/or Profiling We Do

We do not engage in automated decision-making or profiling that significantly affects users, such as credit applications or advertising profiles.

Industry Regulatory Disclosure Requirements

As a financial service provider, Snap Cash PTY LTD complies with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). We ensure transparency in our data practices and maintain compliance with all relevant regulations.

Mobile Application Privacy Policy

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the App.

For “Creator” Roles:

  • Email Address
  • Password (hashed and never stored in plain text)
  • A unique username you choose
  • Phone Number

For “Business” Roles:

  • Email Address
  • Password (hashed and never stored in plain text)
  • Business Name
  • Business Address
  • Phone Number

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

  • Create and manage your account.
  • Email you regarding your account or order.
  • Enable user-to-user communications.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the App.
  • Generate a personal profile about you to make future visits to the App more personalized.
  • Notify you of updates to the App.
  • Offer new products, services, mobile applications, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the App.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.
  • Solicit support for the App.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Our primary third-party service provider is:

  • Supabase: We use Supabase for backend services, including database management, authentication, and storage. You can review their privacy policy here.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

team@snapcash.com.au
Snap Cash PTY LTD
Melbourne, Australia